-Address user tickets regarding hardware, software and networking
-Walk customers through installing applications and computer peripherals
-Ask targeted questions to diagnose problems
-Guide users with simple, step-by-step instructions
-Conduct remote troubleshooting
-Test alternative pathways until you resolve an issue
-Customize desktop applications to meet user needs
-Record technical issues and solutions in logs
-Direct unresolved issues to the next level of support personnel
-Follow up with clients to ensure their systems are functional
-Walk customers through installing applications and computer peripherals
-Ask targeted questions to diagnose problems
-Guide users with simple, step-by-step instructions
-Conduct remote troubleshooting
-Test alternative pathways until you resolve an issue
-Customize desktop applications to meet user needs
-Record technical issues and solutions in logs
-Direct unresolved issues to the next level of support personnel
-Follow up with clients to ensure their systems are functional
● بعد ما سجلت سيرتك الذاتية ادخل على الرابط ده و اختار "تقدم الآن" : http://bit.ly/2VRvPQH
