- Provide field service repairs, training and installations as scheduled.
- Assist production with final machine testing and checkout.
- Train customers on proper operation, maintenance and safety rules of customer equipment.
- Coordinate development activities and upgrades related to updating and improving machine functionality.
- Provide support to customers, Customer Service and Sales, as required.
- Interact with Sales Managers/Project Managers on customer equipment needs/concerns and/or updates.
- Participate in training in order to maintain technical expertise and proficiency on applicable/new equipment and applications through internal training.
- Process expense and detailed trip reports on all service orders, in a timely fashion.
- Support other departments and functions.
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