Responsibilities- Support Token Service (VTS) commercial rollouts- Provide on-field first level technical support for VTS integrations- Responsible to advice and guide clients (Issuers, merchants, and 3rd party wallet providers) on VTS integration options and act as a technical SME for VTS integrations by being able to understand the platform in its entirety, from overall architecture to the nuances of individual messaging protocols- Provide product guidance to client support and development staff configuring issuer interfaces into the VTS- Provide pre-sales technical integration support for the Digital Solutions SDK and VTS token requestor APIs through the Developer Center- Maintain client satisfaction by supporting engagements resulting in successful go-lives- Support the on boarding process for VTS clients and work with regional teams ensuring that sales team are accurately & suitably supported resulting in successfully closed deals- Contribute to developing internal and external product documentation including product and technical integration guides in support of VTS integrations- Work in conjunction with regional staff with regards to supporting VTS client integrations- Recommend improvements and enhancements to VTS capabilities to product managers in the product development stream to accelerate adoption with key stakeholders in key marketplaces/segments/regions- Deliver on the VTS product strategy supporting market adoption and penetration goals in line with defined product and corporate objectives by working with cross-functional, and cross-regional teams
