Your role and responsibilities:
•A bachelor's degree,•Ensuring IT infrastructure and equipment runs at optimum performance, verifying that departmental Key Performance Indicators and Service Level Agreements (SLAs) are met on your site,•Supervising the day-to-day management of IT Technicians and Engineers, while coordinating and taking care of the availability of all IT equipment and infrastructure, while keeping continuous improvement of processes in mind,•Perform random site audits on technical infrastructure, ensuring consistency to the most up to date IT guidelines, as well as those for Health and Safety,•Liaise contractors and external suppliers; you’ll also clearly communicate any technical issues,
Actively undertake project management duties:
•Provide technical support/input, for team projects across your site,•Keep key partners informed of project progress, while maintaining project documentation. Remain committed to and focused on internal customers, delivering outstanding service,•Coordinate asset and inventory management, including checks and audits, always according to Amazon’s standards and processes,•Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand,•Represent the IT department in Fulfilment Centres site meetings and conference calls,•Provide mentoring and training to technicians and other engineers, whilst acting as the technical point of contact for remote support teams.
