Responsibilities:
- Technical Support: Provide timely and effective technical support to clients, both remotely and on-site, addressing and resolving issues related to car park management systems.
- Perform product and solution installation, termination and configuration
- Product Integration: Collaborate with clients to oversee the seamless integration and implementation of our car park management solutions.
- Troubleshooting: Diagnose and troubleshoot technical challenges, offering clear and concise solutions to clients and internal teams.
- Documentation: Develop and maintain comprehensive technical documentation, including manuals, guides, and knowledge base articles.
- Collaboration: Work closely with cross-functional teams, including sales, engineering, and customer support, to address technical complexities and enhance product functionality.
- Training: Conduct training sessions for clients and internal teams to ensure a deep understanding of our car park management systems.
- Continuous Learning: Stay abreast of industry trends, emerging technologies, and best practices to enhance technical expertise.
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