What will you do?
- Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure safety of end-users and other employees.
- Responsible for solving complex technical issues that THD has assigned to him/her
- Responsible for performing first visits of new equipment coming from competitors or KONE when requested by sales/supervisor.
- Responsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD Manager.
- Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitor and from new equipment) and communicate it to Maintenance Supervisor / Technical Helpdesk Manager.
- Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and actively communicate with Technical Helpdesk Manager.
- Contributes to the ongoing improvement of products, methods, and safety by providing feedback toTHD Manager.
- Responsible for effectively planning his/her workload, in conjunction with THD Manager
- Responsible for solving complex remote monitoring / alarm system issues that THD has assigned to him/her customer relationship management.
- Responsible for customer satisfaction through quality of service and through proactive and precise on-site communication
- Accountable for maintaining excellent relationships with the customers and users present on site by applying the service mindset Leadership / People management.
- Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved.
- Responsible for spreading the knowledge of Field Letters, Express Letters, and new maintenance methodologies (ASG documents)
- Responsible for giving training/coaching to Maintenance Technicians nominated by the THD / Maintenance Operations manager.
Are you the one?
- Bachelor degree in Mechanical or Electrical Engineering.
- Minimum 2-4 years experience in Elevator & Escalator Industry.
- Excellent verbal and written English and Arabic language skills.
- Good interpersonal skills and the ability to work well with others.
- Strong organizational and communication abilities, with exceptional follow-up skills.
"step 1/2"
تأكد انك سجلت على الأقل 90% من البيانات المطلوبة .. طريقة التقديم في الصورة 👇
"step 2/2"
